Frequently Asked Questions
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I'm trying to pay but the card is declining, and the other is saying invalid address when both worked today with no problem and my bank is saying it's not on their end.
Please try to close out completely and try the transaction again. If you still experience the same problems give us a call and we can try over the phone at 818-798-5558.
What is the status of my ECM / PCM Order?
When you place an order with MAKS, you will receive an immediate Order Confirmation email to the email address you supplied at checkout (check your spam folder) or call us as if you need help.
Once placed, most orders ship within 24 hours, but your order can take longer to ship depending upon our order volume. If an order ever passes the 3-day mark, we will call or email you and let you know when we expect to ship. In any case, upon shipment, you will receive an email with tracking information.
If you want to get additional text updates as the package makes its way to you, follow the link within the Shipment Confirmation email, to a page where you can add your cell number at screen-bottom. Thereafter, you’ll receive text updates on the package’s progress. Upon delivery, you will receive an additional email notifying you that the package has been delivered.
What is the status of my ECM / PCM Repair?
Once submitted, your repair will be tracked under the REP-# issued upon form submission. Then, when your unit is received at MAKS you will receive an email that it is now moving into the repair queue. Thereafter, usually within 48 hours, you can expect to receive a call from our Customer Service Department detailing our findings and that the repair is complete, or in rare cases, that repair costs will exceed initial expectations, and by how much, where you will have the option to approve of or decline the repair. At that time you can pay for the repair if you had not already pre-paid. In any case, upon shipment, you will receive an email with tracking information.
If you want to get additional text updates as the package makes its way to you, follow the link within the Shipment Confirmation email, to a page where you can add your cell number at screen-bottom. Thereafter, you’ll receive text updates on the package’s progress. Upon delivery, you will receive an additional email notifying you that the package has been delivered.
In the event that upon analysis, we find nothing wrong with your ECM / PCM, we will inform you and you will be charged a testing a diagnostic fee to cover our direct costs in postage and testing labor. But at least you will avoid paying for a repair you don’t need. The fee also includes our best efforts to help you isolate where the real problem lies.
