FREQUENTLY ASKED QUESTIONS

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TECHNICAL ISSUES

POPULAR QUESTIONS

We do ship within US, UK, Canada, Australia, Mexico, Norway and other U.S. Territories. We use DHL for International Orders.

Recipients of orders shipped outside of the United States will be responsible for any and all costs associated with import taxes, customs duties, or fees levied by the destination country.

Don’t worry, you won’t be stuck with a unit you don’t need. You can either convert your purchase to a short-term daily troubleshooting Rental via this link, or we’ll apply the full purchase price to another product we may have that solves the issue.

Return Product under Warranty form can be found here.

Repair Service can take up to 4 days upon receiving your unit, to when it’s
shipped out. We can ship a rebuilt unit 2-3 business days after you place your
order.

If you can use the return label that came in the box to send it back to us, we are more than happy to replace it with the correct part.

Yes. We will pre-program the unit with the latest firmware revision optimized for your vehicle. If you have provided your VIN# and mileage prior to checkout, we will also configure the unit so that once shipped to you, it is “plug and play”. You may also have the unit installed and configured with VIN and mileage information by a dealer.

When you give us your VIN at checkout, we use the information encoded within it to tell us everything we need to know to program the ECM / PCM for your specific vehicle configuration which includes engine, transmission, emissions, and other parameters. We also ensure you receive the latest revision of the firmware for your vehicle’s optimal performance and safety. If you missed VIN and Mileage entry during checkout because you didn’t have your VIN# / Mileage handy at the time, be on the lookup for a follow up email or call from our customer service department to obtain this information prior to shipping.

We are proud to offer support for a wide range of vehicles. Our services now cover:

Buick Cadillac Chevrolet Chrysler
Dodge Eagle GMC Fiat
Ford Honda Hummer Hyundai
Isuzu Jeep KIA Lexus
Lincoln Mazda Mercedes-Benz Mercury
Mitsubishi Nissan Oldsmobile Plymouth
Pontiac Ram Saab Saturn
Sterling Toyota Volkswagen

We are continuously working to expand our capabilities and may include even more brands in the future!

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