Return Under Warranty
Should you encounter any difficulties after installing a ECM purchased from us, we strongly recommend adhering to the following checklist prior to reaching out. Following the checklist below should resolve many common ECM issues.
Soft Reset
Perform this task even if you’ve already done so once.
For vehicles
with Keys
Step 1
Step 2
Step 3
For vehicles
with Push
to start.
Step 1
button 2x
Step 2
Step 3
again & start
as normal
Reconnect All Cables
Disconnect your battery cables and the ECM cables, then reconnect everything.
Ensure all the plugs are properly seated. Frequently, a loose cable can trigger a range of issues.
Battery Cables Check
Battery Cables Check. Ensure your battery cables are securely attached and tightly fastened. A loose battery post can also lead to a variety of issues. Check the state of charge of your battery. Optimally it is at least 12.6 Volts or more after vehicle has been sitting overnight.
Clear Codes
Make an attempt to clear any engine codes, if possible.
By following these steps, you may resolve common installation issues.
Should difficulties persist, please do not hesitate to reach out to our support team.
818-798-5558
How-to Video: Returning a unit
IMPORTANT WARRANTY RETURN INFORMATION
Please note that when returning your unit under warranty for a replacement, your original payment method will be charged the price of the initial unit if we don’t receive your original unit within 30 days of this transaction.
Your original unit will be tested once received. If we do not find any issue with your original unit, you will be responsible for return shipping costs which will be charged to your original payment method.
IMPORTANT WARRANTY RETURN INFORMATION
Please note that when returning your unit under warranty for a replacement, your original payment method will be charged the price of the initial unit if we don’t receive your original unit within 30 days of this transaction.
Your original unit will be tested once received. If we do not find any issue with your original unit, you will be responsible for return shipping costs which will be charged to your original payment method.
